Join our team!

We are a passionate, diverse group of individuals who come from all over the world. When you walk through our office, you’ll hear conversations in more than 25 languages. While our office environment is casual and light, we work hard to achieve our goals. If you’re an ambitious individual who is passionate about our cause, apply today!

Position: Citizenship Specialist

Type of Employee: Full-time (Exempt)

Supervisor: Citizenship Program Coordinator 

Job Duties:

  • Assist the Program Coordinator or the DOJ-accredited representative in providing clients’ intake and identifying the need for assistance.
  • Find any errors including misspelling or mistyping on clients’ intake forms or applications before submitting them and ensure all case files are in good standing.
  • Create new client case files and manage the filing system based on RSS requirements.
  • Follow up with the client to obtain any additional documentation
  • Monitor and document any deadlines, timing requirements, and updates.
  • Maintain an interpreter pool to assist refugees who are not proficient in English.
  • Respond to client’s requests regarding their case statuses
  • Maintain appointment calendar including schedules for appointments, client intakes, and meetings.
  • Refer refugee clients to English-as-a-Second Language training and Civics Instruction.
  • Assist with filing and tracking clients’ surveys, staff activities and outreach.
  • Maintain and update any forms, agreements, fliers, or information disseminated to clients.
  • Process outgoing and incoming mail for Citizenship Program.
  • Data entry of client information, including database management and a new Refugee Data Tracking system required under subcontract with Texas Office for Refugees (TXOR)(Catholic Charities Fort Worth)
  • Assist Citizenship Program Coordinator with client tracking list and numbers.
  • Assist Citizenship Program Coordinator with responding (RFE) to any case change or updates.
  • Other administrative responsibilities as requested by the Program Coordinator or Executive Director

Qualifications:

  • Bachelor’s degree or equivalent in a human services field.
  • Effective communication with and sensitivity to culturally diverse populations.
  • Experiences in refugee and immigrant services (preferred)
  • Computer literacy (Microsoft Office) and word processing skills.
  • Bilingual in English and Burmese/Rohingya/Chin (preferred)
  • Must be organized and have the ability to communicate effectively
  • Dependable, good work habits, strong people, and communication skills.

About Mosaic Family Services  

We support, educate, and empower the multicultural individuals and families of North Texas. We  are dedicated to serving survivors of human rights abuses from around the world and within our  community. We create access to opportunities for our clients, empowering them toward  independence. We hope to equip future leaders with the skills to impact their own diverse  communities for a stronger, more vibrant North Texas. We believe dignity is a human right. We  believe that freedom is a human right. We believe that justice is a human right. 

DEI Statement  

Mosaic is committed to creating and advancing a culture of inclusion, diversity, and belonging  where all feel engaged, respected, and valued. Mosaic will not discriminate against any employee  or applicant for employment because of race, color, creed, religion, national origin, gender, gender  identity, sexual orientation, age, familial status, or disability. We strongly encourage persons with  lived experiences of our client populations in addition to members of traditionally  underrepresented communities to apply, including people of color, LGBTQIA+ identified people,  gender-nonconforming people, people with disabilities, veterans, and people who speak a language  in addition to English.  

To apply for this position, please send resume and cover letter to Josephine Muchai at josephinem@mosaicservices.org. 

Position: Office Manager

Supervisor: Executive Director

Location: Dallas, Texas (currently working in a hybrid model, must reside in the DFW area)

Job Description:

ESSENTIAL FUNCTIONS 

The Office Manager will oversee the general administrative function and activities of the office. Training: 

  1. Agency Orientation. 
  2. Reporting Child Abuse, Neglect & Exploitation. 
  3. HIV in the Workplace. 
  4. Mental Health First Aid Training. 
  5. Family Violence. 
  6. Human Trafficking. 
  7. Refugees. 
  8. Trauma-Informed Care Training. 
  9. Suicide prevention. 
  10. Culturally Linguistic and Appropriate Services (CLAS) Standards. 
  11. Osnium. 
  12. Splashtop. 
  13. Other hardware and/or software training, as needed. 

Minimum Qualification Requirements: 

Education 

  • Bachelor’s degree in business, communication, or related field. 

Experience 

  • 3-5 years of experience in administrative or office management. 
  • Evidence of cultural sensitivity to ethnic minority groups and various socioeconomic backgrounds. 
  • Effective communication skills with culturally diverse populations. 

Skills 

  • Bilingual in English and Spanish preferred. 

12225 Greenville Ave., Suite 800, Dallas, TX 75243 

(214) 821.5393 | (214) 821.0810 FAX | www.mosaicservices.org

  • Extensive knowledge of office management procedures. 
  • Effective verbal and written communication skills. 
  • Strong interpersonal and customer service skills. 
  • Excellent organizational skills and attention to detail. 
  • Focused time management skills with a proven ability to meet deadlines. 
  • Ability to solve administrative issues. 
  • Proficiency in Google Workspace Suite and MS Office Suite. 
  • Must be able to lift 20 lbs. 

Job Duties: 

  1. Oversees the daily work activities of the office. 
  2. Managerial responsibility for office personnel to include front end Administrative Assistant, reception office volunteers, and office interns. 
  3. Serves as the primary point of contact with Building Management and Property Manager.
  4. Develops, updates, and communicates agency-wide office policies and procedures, and monitors the implementation appropriately. 
  5. Schedules quarterly staff meetings, program director meetings, and other events; maintains calendars and creates reports, as needed. 
  6. Enhances policies, procedures, and purchasing while managing resources from purchase through disposal for both the main office and Mosaic shelter.
  7. Ensures all staff members have access to the office(s) and building. 
  8. Maintains and updates office signage related to policies and procedures. 
  9. Performs or facilitates maintenance of office equipment including cleaning, maintenance, and repairs. 
  10. Responsible for maintaining office space layout planning and office moves; facilitates IT infrastructure. 
  11. Provides clerical support when needed to assist clerical staff with assigned administrative duties such as answering phones, sorting, and distributing mail, and preparing documents.
  12. Maintains inventory of office equipment and supplies; orders new supplies as needed.
  13. Maintains office files; implements an efficient system for other staff to access files and records.
  14. Coordinates with the Finance Department to streamline the equipment management process.
  15. Assist Human Resources and Program Directors with onboarding for new staff, interns, volunteers, and board members, as needed.
  16. Performs other related duties as assigned. 

Interested candidates can apply by emailing their resume and cover letter to mayras@mosaicservices.org.

Position: Senior Accounting Associate

Type of Employee: Full-time (Exempt)

Supervisor: Chief Financial Officer

Principal Duties:  

Manage aspects of day-to-day bookkeeping and accounting processes including but  not limited to A/P, A/R, payroll, JE, in-kind donations and reconciliation  

Prepare and submit financial reports and month reimbursements for government grants  Process invoices and deposits in a timely manner  

Support Chief Financial Officer, Program Directors and Fund Development staff in  developing agency and grant proposal budgets  

Provide assistance to Chief Financial Officer with tax return, annual audit and  monitoring preparations  

Complete training on reporting to government contracts, accounting policies,  business compliance, and other relevant topics  

Other tasks assigned by Chief Financial Officer  

Minimum Qualifications:  

Bachelor’s Degree in Accounting or related field and 3-year work related experience  (Account Payable experience preferred)  

Strong knowledge of Microsoft Word, Excel, PowerPoint and computerized  accounting systems (Quickbooks)  

Knowledge of accounting practices (non-profit accounting preferred), internal  control, and auditing procedures  

Ability to multi-task and work independently in a fast-paced work environment  Comfortable in working with a culturally diverse team  

About Mosaic Family Services  

We support, educate, and empower the multicultural individuals and families of North Texas. We  are dedicated to serving survivors of human rights abuses from around the world and within our  community. We create access to opportunities for our clients, empowering them toward  independence. We hope to equip future leaders with the skills to impact their own diverse  communities for a stronger, more vibrant North Texas. We believe dignity is a human right. We  believe that freedom is a human right. We believe that justice is a human right. 

DEI Statement  

Mosaic is committed to creating and advancing a culture of inclusion, diversity, and belonging  where all feel engaged, respected, and valued. Mosaic will not discriminate against any employee  or applicant for employment because of race, color, creed, religion, national origin, gender, gender  identity, sexual orientation, age, familial status, or disability. We strongly encourage persons with  lived experiences of our client populations in addition to members of traditionally  underrepresented communities to apply, including people of color, LGBTQIA+ identified people,  gender-nonconforming people, people with disabilities, veterans, and people who speak a language  in addition to English.  

To apply for this position, please send resume and cover letter to Chief Financial Officer, Han Le,  at hanl@mosaicservices.org.

Position: Fund Development Database Assistant 

Supervisor: Development Manger 

Location: Dallas, Texas (currently working in a hybrid model, must reside in the DFW area)

Job Description:

The Fund Development Database Assistant is responsible for ensuring a high-quality database, including gift entry, timely and accurate donor acknowledgment, and reporting. Another key function of the position will be to provide administrative support to the Director of Development and the development team, including but not limited to purchase orders, invoices, and board committee preparation. This position requires nonprofit development database experience, the ability to work autonomously, and excellent teamwork skills and communication.

Duties and Responsibilities:

  • Enter all gifts and pledges into Raiser’s Edge, including those from third-party platforms such as YourCause, Benevity, etc 
  • Enter and maintain new constituent data in Raiser’s Edge
  • Prepare donor acknowledgments, fundraising reports, benchmarking surveys,
  • and metrics using Raiser’s Edge
  • Execute queries, imports, and exports from Raiser’s Edge
  • Manage monthly donors, including processing monthly gifts using Raiser’s Edge Online Express and sending welcome packets to new monthly donors
  • Reconcile and distribute monthly gift reports with the Finance department
  • Manage gift-in-kind process including coordination with staff, data entry, and receipts
  • Ensure compliance with gift recording policies and industry best practices
  • Assist with possible CRM transition within two years
  • Serve as point of contact between Finance department and Fund Development department; responsible for processing financial paperwork
  • Coordinate development department meetings (scheduling, distributing support materials, correspondence, meeting minutes)
  • Prepare travel arrangements for development staff
  • Assist in the production of documents, especially grant proposals
  • Provide general office support as needed

Qualifications

  • A minimum of three years of experience using Raiser’s Edge and Raiser’s Edge NXT in a prior position (Experience in other CRMs may be considered). Raiser’s Edge Pro certification is preferred
  • Familiarity with an array of fundraising software including but not limited to auction software and third-party donation platforms such as YourCause, Benevity, etc.
  • Attention to detail and accuracy, along with an understanding of data management/gift entry best practice
  • Ability to maintain discretion with respect to confidential information
  • Ability to multi-task in a fast-paced, multicultural work environment
  • Superior project, time, and organizational management skills required 
  • Possess exceptional judgment and Integrity
  • Organized, creative, and detail-oriented
  • Able to represent the organization in a professional manner
  • Excellent writing, communication, and presentation skills
  • Flexibility in schedule, ability to attend events after work hours or on weekend
  • Proficiency in Microsoft Office (Word, Excel, etc.) and the Google Suite required
  • Most importantly a passion for Mosaic Family Services mission and making a difference in the North Texas Community
  • Must hold valid driver’s license and own reliable transportation.

About Mosaic Family Services

We support, educate, and empower the multicultural individuals and families of North Texas. We are dedicated to serving survivors of human rights abuses from around the world and within our community. We create access to opportunities for our clients, empowering them toward independence. We hope to equip future leaders with the skills to impact their own diverse communities for a stronger, more vibrant North Texas. We believe dignity is a human right. We believe that freedom is a human right. We believe that justice is a human right.

DEI Statement

Mosaic is committed to creating and advancing a culture of inclusion, diversity, and belonging where all feel engaged, respected, and valued. Mosaic will not discriminate against any employee or applicant for employment because of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, familial status, or disability. We strongly encourage persons with lived experiences of our client populations in addition to members of traditionally underrepresented communities to apply, including people of color, LGBTQIA+ identified people, gender-nonconforming people, people with disabilities, veterans, and people who speak a language in addition to English.

To apply for this position please email Director of Development, Momtaz Begum, at momtazb@mosaicservices.org with your cover letter and resume.

Salary range $36,000 to $40,000.

Position: Economic Empowerment Advocate 

Supervisor: Transitional Housing Director 

Hours: Full-Time, Non-Exempt, 40 hours/week; may need to occasionally work during evening or weekend hours

Location: Dallas, Texas (currently working in a hybrid model, must reside in the DFW area)

Job Summary:

The Economic Empowerment Coordinator is responsible for coordinating economic empowerment-focused services and resources for survivors of human trafficking and family violence. This position will collaboratively engage with clients to provide individualized services and group classes for education, financial literacy, job skills training, life skills, leadership skills, and job placement.  This position will work closely with community partners to ensure a holistic approach to safety, stability, and healing, and best outcomes for our clients in transitional housing program.

Essential Job Duties and Responsibilities:

Direct Victim Services  

  • Facilitate group classes focused on life skills, financial literacy, job skills, leadership skills, and other topics related to topics.
  • Conduct screening, intake and orientation, including assessments for strengths and needs, including existing and desired skills, interests, aptitudes, and any barriers to accessing services and resources 
  • Collaborate with clients to develop and implement a strength-based, solution-focused, individualized plan that prioritizes survivors’ economic empowerment goals. 
  • Provide economic empowerment services and ongoing follow up, advocacy, accompaniment, emotional support, education/orientation, transportation, interpretation/translation, warm referrals to community resources, and other support services as needed. 

Coordinator Responsibilities

  • Maintain updated policies and procedures, forms, curriculums, and other materials.
  • Develop and strengthen community partnerships, protocols, and resources. 
  • Recruit, train, and support volunteers and interns.
  • Monitor compliance and maintain knowledge of grant proposals, contracts, targets, budgets, conditions, and requirements.  
  • Procure in-kind and cash donations and volunteers to meet grant requirements.
  • Prepare and submit grant reports in a timely manner.

General Responsibilities 

  • Network and maintain updated knowledge of community resources and advocate for Mosaic’s mission, services and programs in the community.
  • Conduct community outreach and education and prepare appropriate materials and brochures.
  • Maintain accurate and proper documentation and record-keeping in accordance with grant requirements, including preparing client files and entering data into a client database weekly.
  • Maintain and utilize professional knowledge and training of Mosaic Family Services’ policies and procedures, human trafficking, family violence, and other topics related to position. 
  • Participate in ongoing supervision and program evaluation to ensure meeting of program needs.
  • Participate in weekly, monthly, and quarterly program and agency meetings, events, and activities. 
  • Assist with other duties as assigned by Supervisor(s) or their designee.

Job Qualifications:

Education

  • A bachelor’s degree in social work, psychology, human services, criminal justice or a related field is required. A master’s degree, LBSW, and/or LMSW is preferred. 

Experience & Knowledge

  • Experience in providing direct trauma-informed care services to individuals impacted by human trafficking, family violence, abuse, and/or trauma. 
  • Experience in project or program coordination, management, and/or supervision.
  • Experience in providing professional level trainings and community presentations.
  • In-depth knowledge of community organizations, systems and institutions that address economic needs and/or respond to trafficking, family violence, and/or related violent crimes.  

Skills, Abilities, & Other

  • Bilingual in Spanish, Asian, or other languages preferred.
  • Demonstrated ability to lead, energize, supervise, and effectively communicate with people with varying skills, abilities, life experiences and/or from diverse backgrounds. 
  • Demonstrated skills in problem solving, handling multiple tasks, tracking details and setting priorities for accomplishing a variety of projects.   
  • Ability to work flexible hours independently and as a team.  
  • Strong computer technology skills, including Microsoft Word, Excel, and Outlook. 
  • Ability to learn new technology, systems, and procedures, and implement within scope of duties.  
  • Valid driver’s license and car insurance.  

To apply for this position, please email your resume and cover letter to Human Resources at mayras@mosaicservices.org, and Maria Vazquez, at mariav@mosaicservices.org.

Mosaic is committed to creating and advancing a culture of inclusion, diversity and belonging where all feel engaged, respected and valued. Mosaic will not discriminate against any employee or applicant for employment because of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, familial status, or disability. We strongly encourage persons with lived experiences of our client populations in addition to members of traditionally underrepresented communities to apply, including people of color, LGBTQIA+ identified people, gender-nonconforming people, people with disabilities, veterans, and people who speak a language in addition to English.

Position: Case Manager

Supervisor: Director of Victim Services

Location: Dallas, Texas (currently working in a hybrid model, must reside in the DFW area)

Job Summary:

Mosaic Family Services is seeking an experienced Case Manager who will support survivors and provide comprehensive case management to help address barriers and achieve safety, stability, and self-sufficiency.  This position will work collaboratively with our shelter, transitional housing, child advocacy, legal and counseling teams, and community partners to ensure a holistic approach and best outcomes for our clients.  The ideal candidate will be compassionate, innovative, and a team player.

Mosaic is committed to creating and advancing a culture of inclusion, diversity and belonging where all feel engaged, respected and valued. Mosaic will not discriminate against any employee or applicant for employment because of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, familial status, or disability. We strongly encourage persons with lived experiences of our survivor populations in addition to members of traditionally underrepresented communities to apply, including people of color, LGBTQIA+ identified people, gender-nonconforming people, people with disabilities, veterans, and people who speak a language in addition to English.

Essential Functions:

  • Provide crisis intervention and intensive case management to survivors to address their safety, shelter/housing, legal, counseling, economic, and other needs related to victimization.
  • Provide intake and orientation of services, including assessments for victimizations, wellness, strengths, needs, and safety, and safety planning.  
  • Collaborate with clients in development and implementation of a strength-based, solution-focused, individualized plan that prioritizes survivors’ goals.   
  • Coordinate agency services and warm hand offs for community resources, and provide ongoing follow up, guidance, and support to accomplish their service plan.  
  • Provide navigation through the criminal justice, family law and immigration, public benefits, healthcare, housing, other victim and social service providers and community resources systems, including information, assistance with application process, advocacy, and other support.
  • Provide orientation/education regarding dynamics of family violence and human trafficking, healthy relationships, rights, CPS, bus orientation, and other topics related to services and goals.
  • Provide transportation, accompaniment, interpretation/translation, emotional support, and other support services as needed.
  • Conduct outreach and education to multicultural and/or underserved communities such as refugees, immigrants, LGBTQ, disabled, and others, and prepare appropriate materials and brochures.
  • Network and maintain updated knowledge of community resources; establish relationships/partnerships for warm hand-off/referrals. 
  • Provide peer training, mentoring and support to new case managers, interns, and volunteers as needed and appropriate.
  • Maintain and utilize updated professional knowledge and training of Mosaic Family Services’ policies and procedures, family violence, human trafficking, community resources, trauma-informed care, and other related topics.
  • Maintain accurate and proper documentation and record-keeping, including entering data into a client database and submitting data for monthly reports, grant reports, and grant applications. 
  • Assist with procurement and documentation of resources and in-kind donations related to position and survivor needs.
  • Participate in assigned weekly, monthly, and quarterly staff meetings. 
  • Participate in ongoing supervision and program evaluation to ensure meeting of program needs.
  • Assist with other duties as appropriate and assigned by Supervisor(s) or their designee.

Job Skills and Qualifications:

Required

  • Bachelor’s degree in Social Work, or human service or related field (or minimum of 2 years+ equivalent of work experience for high school or Associate’s degree)
  • Ability to effectively work and communicate (oral and written) with individuals from culturally diverse backgrounds.
  • Ability to respond in a constructive, supportive manner to adults and children in crisis situations
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Strong organization and time management skills and ability to multitask in a fast-paced and changing environment. 
  • Proficiency in technology skills, including Microsoft Office and G Suite.  
  • Valid Driver’s License, car insurance, and reliable transportation

Preferred

  • Bilingual in English and other language (Spanish, Chinese, Vietnamese, Amharic, Pashto, Dari)
  • Knowledge and experience working with survivors of family violence, human trafficking, abuse, trauma and other related issues. 
  • Knowledge and experience in handling crisis situations using sound professional judgment, ethical practice and common sense.
  • Knowledge and experience with local community resources.

Benefits:

  • Health Insurance
  • Life Insurance
  • Dental insurance
  • Vision Insurance
  • Supplemental Insurance
  • Individual Retirement Account (IRA)
  • Paid Time Off

About Mosaic Family Services

We support, educate, and empower the multicultural individuals and families of North Texas. We are dedicated to serving survivors of human rights abuses from around the world and within our community. We create access to opportunities for our clients, empowering them toward independence. We hope to equip future leaders with the skills to impact their own diverse communities for a stronger, more vibrant North Texas. We believe dignity is a human right. We believe that freedom is a human right. We believe that justice is a human right.

DEI Statement

Mosaic is committed to creating and advancing a culture of inclusion, diversity, and belonging where all feel engaged, respected, and valued. Mosaic will not discriminate against any employee or applicant for employment because of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, familial status, or disability. We strongly encourage persons with lived experiences of our client populations in addition to members of traditionally underrepresented communities to apply, including people of color, LGBTQIA+ identified people, gender-nonconforming people, people with disabilities, veterans, and people who speak a language in addition to English.

To apply for this position, please send resume and cover letter to Sulan Chang, Director of Victim Services, at sulanc@mosaicservices.org

Position: Crisis Advocate

Supervisor: Director of Victim Services

Location: Dallas, Texas (currently working in a hybrid model, must reside in the DFW area)

Hours: Full-Time, Non-exempt, 40 hours/week, M-F 8:45am – 5:15pm, some evenings and weekends as needed

Job Summary:

Mosaic Family Services is seeking an experienced Crisis Advocate who will provide crisis intervention support and information to survivors for hotline callers, walk-ins, and on-scene crisis response.  This position will work collaboratively with our case management, shelter, transitional housing, child advocacy, legal and counseling teams, and community partners to ensure a holistic approach and best outcomes for our clients.  The ideal candidate will be compassionate, innovative, and a team player.

Mosaic is committed to creating and advancing a culture of inclusion, diversity and belonging where all feel engaged, respected and valued. Mosaic will not discriminate against any employee or applicant for employment because of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, familial status, or disability. We strongly encourage persons with lived experiences of our survivor populations in addition to members of traditionally underrepresented communities to apply, including people of color, LGBTQIA+ identified people, gender-nonconforming people, people with disabilities, veterans, and people who speak a language in addition to English.

Essential Functions:

  • Provide crisis intervention services to survivors to address their immediate safety, shelter/housing, legal, counseling, economic, and other needs related to victimization.
  • Provide intake and orientation of services as needed, including assessments for victimizations, wellness, strengths, needs, and safety, and safety planning.  
  • Connect survivors with agency program and services, community resources and referrals as needed 
  • Provide transportation, accompaniment, interpretation/translation, emotional support, and other support services as needed in crisis situations and/or as back up for the case management team.
  • Conduct in direct outreach and education to multicultural and/or underserved communities such as refugees, immigrants, LGBTQ, disabled, and others, and prepare appropriate materials and brochures.
  • Network and maintain updated knowledge of community resources; establish relationships/partnerships for warm hand-off/referrals. 
  • Provide peer training, mentoring and support to the case management team as needed and appropriate.
  • Maintain and utilize updated professional knowledge and training of Mosaic Family Services’ policies and procedures, family violence, human trafficking, community resources, trauma-informed care, and other related topics.
  • Maintain accurate and proper documentation and record-keeping, including entering data into a client database and submitting data for monthly reports, grant reports, and grant applications. 
  • Assist with procurement and documentation of resources and in-kind donations related to position and survivor needs.
  • Participate in assigned weekly, monthly, and quarterly staff meetings. 
  • Participate in ongoing supervision and program evaluation to ensure meeting of program needs.
  • Assist with other duties as appropriate and assigned by Supervisor(s) or their designee.

Job Skills and Qualifications:

Required

  • Bachelor’s degree in Social Work, or human service or related field (or minimum of 2 years+ equivalent of work experience for high school or Associate’s degree)
  • Ability to effectively work and communicate (oral and written) with individuals from culturally diverse backgrounds.
  • Ability to respond in a constructive, supportive manner to adults and children in crisis situations
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Strong organization and time management skills and ability to multitask in a fast-paced and changing environment. 
  • Proficiency in technology skills, including Microsoft Office and G Suite.  
  • Valid Driver’s License, car insurance, and reliable transportation

Preferred

  • Bilingual in English and other language (Spanish, Chinese, Vietnamese, Amharic, Pashto, Dari)
  • Knowledge and experience working with survivors of family violence, human trafficking, abuse, trauma and other related issues. 
  • Knowledge and experience in handling crisis situations using sound professional judgment, ethical practice and common sense.
  • Knowledge and experience with local community resources.

Benefits:

  • Health Insurance
  • Life Insurance
  • Dental insurance
  • Vision Insurance
  • Supplemental Insurance
  • Individual Retirement Account (IRA)
  • Paid Time Off

About Mosaic Family Services

We support, educate, and empower the multicultural individuals and families of North Texas. We are dedicated to serving survivors of human rights abuses from around the world and within our community. We create access to opportunities for our clients, empowering them toward independence. We hope to equip future leaders with the skills to impact their own diverse communities for a stronger, more vibrant North Texas. We believe freedom, dignity and justice are human rights.

To apply for this position, please send resume and cover letter to Sulan Chang, Director of Victim Services, at sulanc@mosaicservices.org

Position: Part- Time Case Manager
Program: Home Study and Post Release Services Program
Supervisor: Senior Case Manager

The Part-Time Case Manager will work on a Contract basis to provide Home Study (HS) and Post Release Services (PRS) for Unaccompanied Alien Children (UAC).

Note: Position requires great flexibility and willingness to travel in the Dallas Ft worth Metroplex area and New Mexico.  Position also requires a valid driver’s license and proof of insurance.

  • Excellent verbal and written communication skills
  • Excellent organizational and time management skills
  • Detail oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently
  • Bilingual – English and Spanish 

DUTIES AND RESPONSIBILITIES:

  • Assessment of potential placements for UAC, including background interviews and home study
  • Providing culturally and linguistically appropriate post placement services and comprehensive case management for UAC
  • Conducting calls, interviews, and home visits with UAC
  • Developing individual case plans with particular attention to culture, language, and special circumstances
  • Maintaining case files
  • Providing information, education, referrals, outreach, advocacy, and support to ensure that each child receives the services they require
  • Assessing the safety and appropriateness of the placement on an ongoing basis using child welfare principles and social work best practices
  • Building a network of local pro bono legal resources/services and care providers to establish services for UAC, facilitating access/removing barriers to those services, and tracking individual progress via an online database
  • Submitting written reports as required
  • Coordinating/maintaining communication with key stakeholders and
  • Participating in regular training and communication sessions with both on-site and case work supervisor and contract’s affiliate programming staff (Heartland Alliance)
  • Other duties as assigned by Program Director

REQUIREMENTS:

  • Bachelor’s degree (BA or BSW).
  • Master’s degree (MA or MSW) preferred.
  • A minimum of two years’ experience in case management, preferably working with, serving, and advocating on behalf of immigrant and refugee children.
  • Experience in child welfare, child placements, and family preservation;
  • Prior experience with social service provision.
  • Must possess an extensive knowledge of immigrant community local resources.
  • Excellent organizational, verbal, written, and interpersonal communication skills.
  • Ability to prioritize duties in a fast-paced environment.
  • Must have a valid driver’s license, insurance, a clean driving record, and personal transportation. Position requires frequent local and long distance travel.
  • Must be able to travel with limited notice.
  • Fluency in Spanish required (a language proficiency exam is required); proficiency in additional languages a plus.
  • Candidate must have dedication to the human rights of refugees, immigrants, asylum seekers and displaced people.

To apply, please submit cover letter, resume, and three professional references to claudiad@mosaicservices.org or janeo@mosaicservices.org.  Position will be open until filled.

ORGANIZATION, POSITION SCOPE & PURPOSE

Mosaic Family Services is a safe haven for survivors of human rights abuses. We provide culturally competent services to refugees, victims of domestic violence, and survivors of human trafficking. Our mission is to transform, empower, and rebuild our client’s lives through culturally-competent services. We are the only agency in North Texas with the specialized range of services and multilingual staff to meet the needs of refugee families, battered immigrants, and victims of human trafficking.

We provide case management, counseling, legal representation, children’s advocacy, 24-hour assistance, emergency safe shelter, transitional housing, and interpretation. Our multicultural staff is fluent in 26 languages. Our culturally competent programs reach victims who would not be served at traditional shelters, counseling centers, or legal aid organizations.

Mosaic Family Services is currently seeking Board Members with a wide range of interests and backgrounds, these include but are not limited to Finance, PR, Marketing, and Project Management. The Board Members will serve an important function in guiding the organization’s development, programs, and mission. The Board Members will work to oversee and direct the organization’s affairs in accordance with the vision, mission, operating procedures, and concepts of fiscal responsibility.

RESPONSIBILITIES

  • Serving as an active advocate and ambassador for the organization within the community by affirming the mission and purpose of organization
  • Ensuring strong fiduciary oversight and financial management by monitoring finances and approving the annual budget
  • Developing and implementing a workable fund development plan in collaboration with staff
  • Leveraging connections, networks, and resources to identify and secure the financial resources and partnerships necessary for the organization to fully achieve and advance its mission
  • Helping identify personal connections that can benefit the organization’s fund development and reputational standing, and can influence public policy
  • Approving and monitoring the organization’s programs and services
  • Contributing to the development of programs
  • Overseeing legal processes associated with operations
  • Addressing office and staffing requirements as needed
  • Selecting and evaluating the performance of the Executive Director
  • Carrying out strategic and organizational planning
  • Providing a meaningful personal financial donation
  • Attending fund development events
  • Preparing for, attending, and conscientiously participating in board meetings, training and retreats
  • Recruiting and developing new Board members
  • Participating in an annual self-evaluation and evaluation of the Board
  • Participating fully in one or more committees

 

REQUIREMENTS

  • Experience – Adequate work experience to be a competent and productive Board member and to be able to perform the responsibilities listed above
  • Knowledge – Understands the organization’s mission, policies, programs and needs; understanding of, or willingness to operate according Robert’s Rules of Order; awareness of group dynamics, how to build trust, fund development, and strategic planning
  • Communications – Able to have productive conversations and navigate difficult conversations without escalation; capable of professionally speaking about the organization’s mission and attracting donors
  • Planning – Able to collaborate with other Board members and to be accountable for tasks assigned or for which he/she volunteers
  • Strategy – Comprehends the level of work required to find opportunities for growth and identify longer-term actions needed to support to organization’s vision and mission

Please contact Development Director Momtaz Begum at Momtazb@mosaicservices with your resume and letter of inquiry.

Job Title: Assistant Program Director of Case Management
Program: Multicultural Family Violence and Anti-Trafficking Programs
Supervisor(s): Program Director of Victim Services
Hours: Full-Time, Exempt, 40 hours/week; M-F 9:00am – 5:00pm, come early
mornings, evenings, and weekends as needed

Job Summary:
Mosaic Family Services is seeking an experienced Assistant Program Director who will supervise
the day-to-day operations and provide support to our case management team working with
survivors of domestic violence and human trafficking. This position will also work
collaboratively with our shelter, transitional housing, child advocacy, legal and counseling
teams, and community partners to ensure a holistic approach and best outcomes for our clients.
The ideal candidate will be a leader, innovative, and a team player.

Essential Functions:

Supervisory Responsibilities
● Supervises and supports all program staff, interns, and volunteers, including recruitment,
hiring, training and professional development, and staff evaluations
● Ensure that staff deliver trauma-informed, survivor-centered, culturally-responsive
services in a manner that reflects Mosaic’s mission and core values
● Facilitate weekly staff meetings.

Program Management Responsibilities
● Coordinate and monitor the day-to-day operations of program and services, including
crisis intervention, safety planning, information and referral, system navigation and
advocacy, interpretation/translation, transportation, and other support services
● Review and approve client financial assistance requests
● Respond to and address questions, problems, or complaints raised by participants or
other programs and departments
● Review and monitor documentation and record-keeping for accuracy; and prepare and
submit data for monthly reports, grant reports, and grant applications.
● Assist and work with the Program Director to update program policies and procedures
(assessments, tools, and forms), conduct program evaluation, procure resources and
in-kind donations, and monitor program compliance with requirements by program
grantors, agency, and city, state, and federal regulations.

Liaison Responsibilities
● Foster and encourage collaboration and communication between other Mosaic
programs and staff
● Attend meetings within Mosaic and the community; and relay information to program
staff
● Build and maintain effective network and working relationships with community
agencies to maintain awareness of resources and for appropriate referrals
Other Responsibilities
● Provide direct services support as needed (i.e. hotline calls, referrals, crisis intervention)
● Participate in ongoing supervision and evaluation with Supervisor
● Maintain and utilize updated professional knowledge and development of family
violence, human trafficking, community resources, trauma-informed care, and other
related topics
● Assist with conducting outreach and education to multicultural and/or underserved
communities and preparing appropriate materials and brochures as needed.
● Other duties as appropriate and assigned by Supervisor or their designee.
Job Skills and Qualifications:

Required
● Bachelor’s degree in Social Work, Psychology, or related field required.
● One year experience in providing program management and supervision, and effectively
maintaining a healthy work environment for staff
● Knowledge and experience working with survivors of family violence, human trafficking,
abuse, trauma, and other related issues
● Knowledge and experience in handling crisis situations using sound professional
judgment, ethical practice and common sense.
● Strong skills, including assessment, intervention, and referral and advocacy.
● Strong organization and time management skills and ability to multitask in a fast-paced
and changing environment.
● Strong writing and public speaking skills.
● Ability to motivate, lead, supervise, and evaluate staff.
● Ability to effectively work and communicate (oral and written) with individuals from
culturally diverse backgrounds.
● Ability to provide and receive feedback and respond in a constructive, supportive
manner.
● Ability to solve practical problems and deal with a variety of variables in situations
where only limited standardization exists.
● Proficiency in technology skills, including Microsoft Office and Google Workspace.
● Valid Driver’s License, car insurance, and reliable transportation
Preferred
● Master’s degree in Social Work
● Licensed Social Worker (LCSW, LMSW, LMSW-AP, or LBSW)
● Bilingual in English and other language
● Knowledge and experience with local community resources and organizations.

Salary & Benefits:
● Salary Range: $50,000 – $55,000
● Health Insurance
● Life Insurance
● Dental insurance
● Vision Insurance
● Supplemental Insurance
● Individual Retirement Account (IRA)
● Employee Assistance Plan
● Paid Time Off

About Mosaic Family Services
We support, educate, and empower the multicultural individuals and families of North Texas.
We are dedicated to serving survivors of human rights abuses from around the world and within
our community. We create access to opportunities for our clients, empowering them toward
independence. We hope to equip future leaders with the skills to impact their own diverse
communities for a stronger, more vibrant North Texas. We believe dignity is a human right. We
believe that freedom is a human right. We believe that justice is a human right.

Mosaic DEI Statement
Mosaic is committed to creating and advancing a culture of inclusion, diversity, and belonging
where all feel engaged, respected, and valued. Mosaic will not discriminate against any
employee or applicant for employment because of race, color, creed, religion, national origin,
gender, gender identity, sexual orientation, age, familial status, or disability. We strongly
encourage persons with lived experiences of our client populations in addition to members of
traditionally underrepresented communities to apply, including people of color, LGBTQIA+
identified people, gender-nonconforming people, people with disabilities, veterans, and people
who speak a language in addition to English.

To apply for this position, please send a resume and cover letter to sulanc@mosaicservices.org
(Sulan Chang, Program Director of Victim Services).

*Please note: Our internships are unpaid.