Position: Operations Intern
Supervisor: Manager of Operations
Program/Department: Administration
Location: Dallas, TX on-site
Type of Position: Internship/Volunteer hours
Hours: Monday-Friday 9:00-5:00PM,
Classification: Not Applicable weekends available upon request
Job Summary
The Operations Intern/Volunteer supports Mosaic’s Operations Department including, but not limited to: first person of contact for visitors at the main headquarters who will assess the needs of the visitors and direct them to the correct program services or refer them to partner agencies for services outside the scope of work of the agency. This intern/volunteer will assist the Operations Team in administrative duties and other operational tasks as needed.
Essential Functions and Responsibilities
- Maintain professional presentation of reception and other shared areas.
- Manage multiple phone lines, including the general voicemail and screen potential clients over-the-phone or in-person to determine service eligibility. Direct callers to suitable departments/individuals and to other community resources and document referrals.
- Screen and answer guests and clients at the Main Office’s front door.
- Act as an interpreter/translator when needed.
- Sets up space for meetings.
- Perform other duties as assigned by Operations Team.
Training/Learning Credits (up to 20 hours):
1. Agency Orientation.
2. Reporting Child Abuse, Neglect & Exploitation.
3. HIV in the Workplace.
4. Mental Health First Aid Training.
5. Family Violence.
6. Human Trafficking.
7. Refugees.
8. Trauma-Informed Care Training.
9. Suicide prevention.
10. Culturally Linguistic and Appropriate Services (CLAS) Standards.
Skills & Qualifications:
Required
- Must be at least 17 years old.
- Must be able to pass background check and drug screen.
- Evidence of cultural sensitivity or ethnic minority groups and various socioeconomic backgrounds.
- Effective communication skills.
- Must be available to work in at least 4-hour increments.
Preferred
- Bilingual in any language
- Sensitivity to the needs of survivors of human rights abuses.
- Ability to prioritize and solve administrative problems.
- Proficiency in Google Workspace Suite and MS Office Suite.
- Must be able to lift 20 lbs.
Mosaic is committed to creating and advancing a culture of inclusion, diversity and belonging where all feel engaged, respected and valued. Mosaic will not discriminate against any employee or applicant for employment because of race, color, creed, religion, national origin, gender, gender identity, sexual
orientation, age, familial status, or disability. We strongly encourage persons with lived experiences of our client populations in addition to members of traditionally underrepresented communities to apply, including people of color, LGBTQIA+ identified people, gender-nonconforming people, people with
disabilities, veterans, and people who speak a language in addition to English.
To apply for this position, email Kim-Cuong Than at kimt@mosaicservices.org.