Since the news broke about the Coronavirus (COVID-19), we have been closely monitoring the situation and the impact it’s having on our clients, employees, volunteers and supporters. In order to protect everyone, Mosaic Family Services has made adjustments in our operations and services. The changes include:
- Mosaic employees have mostly transitioned to work remotely, serving clients via phone, email, video chat and telehealth. Some programs require in-person meetings; when meeting in-person, we require that anyone who enters our office space practices covid safety, including frequent cleaning and sanitizing, wearing a mask and social distancing.
- We plan to continue providing our services although scaled down to comply with strict Centers for Disease Control (CDC) and Dallas County Health & Human Services (DCHHS) guidelines.
- Our 24-hour emergency helpline 214-823-4434 with access to multiple languages is open to anyone experiencing a crisis.
- Mosaic House is fully functional, although at a reduced capacity.
Food costs at the shelter has increased as residents and school-aged children will be eating all meals on-site for the foreseeable future.
Mosaic is providing rent assistance, utility assistance, groceries, and medical assistance for nonresidential clients that have lost their jobs due to the pandemic. We are also quarantining all incoming shelter residents at hotels for two weeks before moving them into Mosaic House. This is an unanticipated but necessary cost to Mosaic.
Our Stand with Survivor Celebration was vital for the sustainability of this agency. The cancellation of this event is a huge setback to us. Every year, we look forward to reconnecting with our community through these events as well as raising critical funds to help sustain our programs. The event was set to raise a total of $140,000.