Since the news broke about the Coronavirus (COVID-19), we have been closely monitoring the situation and the impact it’s having on our clients, employees, volunteers and supporters. In order to protect everyone, Mosaic Family Services has made some adjustments in our operations and services since we are an “essential business”. The changes include:
- The majority of our employees have moved to working remotely serving clients via phone, email, video chat and telehealth.
- We plan to continue providing our services although scaled down to comply with strict Centers for Disease Control (CDC) and Dallas County Health & Human Services (DCHHS) guidelines.
- Our 24 hour emergency helpline 214-823-4434 with access to multiple languages is open to anyone experiencing a crisis.
- To comply with Dallas County’s ban on group gatherings, we have to announce that our Stand with Survivors Celebration that was set to take place on April 16 is cancelled.
We urgently need toilet paper, fresh and non-perishable food items, face masks, cleaning supplies, and laundry supplies for both residential and nonresidential clients. We are struggling to purchase enough food and other essentials due to the shortage and limitations at grocery stores. Food costs at the shelter will increase as residents and school-aged children will be eating all meals on-site for the foreseeable future. Prescription costs will be needed as clients will be unable to work and/or purchase for themselves.
Since our shelter needs to remain open, incentive/overtime pay is needed for staff working longer hours or on-call staff willing to work for staff members who are out sick or self-quarantined due to travel.
Increased utility bills are expected at Mosaic House due to residents staying at shelter 24 hours a day, 7 days a week.
Mosaic is providing rent assistance, utility assistance, groceries, and medical assistance for nonresidential clients that have lost their jobs due to the pandemic. We anticipate increased costs for hotels for victims in danger since we are currently not exiting shelter clients during this crisis and the shelter is currently at capacity.
Our Stand with Survivor Celebration was vital for the sustainability of this agency. The cancellation of this event is a huge setback to us. Every year, we look forward to reconnecting with our community through these events as well as raising critical funds to help sustain our programs. The event was set to raise a total of $140,000.