Escape Site | 24-Hour Crisis Hotline 214-823-4434

Jobs & Internships

We are a passionate, diverse group of individuals who come from all over the world. When you walk through our office, you’ll hear conversations in more than 30 languages. While our office environment is casual and light, we work hard to achieve our goals. If you’re an ambitious individual who is passionate about our cause, apply today!

Shelter Bilingual Counselor (Full-Time, 40 hours)


Position: Shelter Bilingual Counselor
Program:   Mental Health Counseling Program

Supervisor: Program Director – Mental Health Program

Essential Functions

  • Conduct outreach and education to appropriate communities
  • Provide individual and group counseling for adults at our shelter
  • Provide art and play therapy for children
  • Conduct assessments and diagnose symptoms
  • Treat victims in their symptoms of diagnose
  • Conduct weekly support groups for adult residents of Mosaic House
  • Conduct weekly support groups for child residents of Mosaic House
  • Develop safety plans for victims
  • Conduct needs assessment and intake for victims
  • Conduct crisis counseling and supportive counseling
  • Assist in the development of resources for immigrant victims of crime
  • Provide referrals to appropriate services for victims as needed
  • Provide transportation for victims to shelters and other service agencies as needed
  • Provide interpretation and translation as needed
  • Maintain updated knowledge on domestic violence, human trafficking, and immigration issues
  • Maintain proper communication, documentation and record keeping
  • Provide weekly and monthly reports in timely manner
  • Participate in weekly staff meetings, group supervision and trainings
  • Other duties as assigned by the Program Director

Qualifications

  • Master’s degree or equivalent in a human service field required
  • Licensed required (LPC, LMSW, LCSW, LPC-I)
  • Experiences in refugee and immigrant services
  • Experiences in working with victims of family violence
  • Effective communication with culturally diverse populations
  • Sensitivity to the needs of victims of family violence
  • Bilingual in English and Spanish required
  • Strong oral and writing skills

Application Instructions: To apply please email a cover letter and resume to Program Director: Claudia D’avila at [email protected]

Case Manager (Part-Time, 20 hours)

Position:    Case Manager (Part-Time, 20 hours)
Program:   Social Adjustment Services/Refugee Case Management Program
Supervisor: Program Director

Essential Functions:

  • Provide direct comprehensive case management to refugees; including advocacy, interpretation/translation, transportation, orientation/education, and other support services as needed
  • Educate refugee clients on topics related to U.S. health system and health related issues
  • Provide orientation in public transportation and health care system
  • Conduct outreach and education to multicultural communities
  • Prepare outreach and education materials and brochures
  • Network and maintain updated knowledge of community resources
  • Maintain updated knowledge of refugee-related issues
  • Maintain proper documentation and record keeping
  • Report weekly activities to supervisor in a timely manner
  • Submit monthly reports to supervisor in a timely manner
  • Participate in weekly staff meetings and monthly supervision meetings
  • Ensure meeting of program needs through ongoing program evaluation
  • Miscellaneous assignments as requested by Program Director

Required:

  • Bachelor’s degree or equivalent in a human service field
  • Effective communication skills with individuals from culturally diverse backgrounds
  • Strong writing skills
  • Strong organization and time management skills
  • Bilingual in English and Farsi and/or Dari

Preferred:

  • Experiences in refugee and immigrant services
  • Knowledge of victim issues in family violence and trafficking

Application Instructions: To apply please email a cover letter and resume to Program Director: Mirjana Omeragic at [email protected]

Case Manager (Full-Time)

Job Title: Case Manager
Program: Multicultural Family Violence and Anti-Trafficking Programs
Supervisor(s): Director of Refugee and Family Violence Services & Director of Human Trafficking Client Services
Hours: Full-Time, Non-exempt, 40 hours/week
Salary Range: $30,000 – $34,000
Job Summary:

Mosaic Family Services is seeking an experienced Case Manager who will collaborate with survivors and provide comprehensive case management to help address barriers and achieve safety, stability, and self-sufficiency.  This position will work collaboratively with the shelter, legal, counseling, transitional housing, child advocacy, and community partners to ensure a holistic approach and best outcomes for our clients.  The ideal candidate will be compassionate, self-motivated, and a team player.  

Essential Functions:

  • Provide intensive case management and crisis intervention to survivors to address their safety, shelter/housing, legal, counseling, economic, and any other needs related to victimization
  • Provide intake and orientation of services, including assessments for victimizations, wellness, strengths, needs, and safety, and safety planning.  
  • Collaborate with clients in development and implementation of a strength-based, solution-focused, individualized plan that prioritizes survivors’ goals.   
  • Coordinate all agency services and warm hand offs for community resources, and provide ongoing follow up, guidance, and support to accomplish plan.  
  • Provide navigation through the criminal justice, family law and immigration, public benefits, healthcare, housing, other victim and social service providers and community resources systems, including information, assistance with application process, advocacy, and other support.
  • Provide orientation/education regarding dynamics of family violence and human trafficking, healthy relationships, rights, CPS, bus orientation, and other topics related to services and goals.
  • Provide transportation, accompaniment, interpretation/translation, emotional support, and other support services as needed. Field work requirements are typically limited to housing, employment, and job skills related work activities.
  • Conduct outreach and education to multicultural and/or underserved communities such as refugees, immigrants, LGBTQ, disabled, and others, and prepare appropriate materials and brochures.
  • Network and maintain updated knowledge of community resources; establish relationships/partnerships for warm hand-off/referrals.
  • Provide peer training, mentoring and support to new case managers, interns, and volunteers as needed or assigned.
  • Maintain and utilize updated professional knowledge and training of Mosaic Family Services’ policies and procedures, family violence, human trafficking, community resources, trauma-informed care, and other related topics.
  • Maintain accurate and proper documentation and record-keeping, including entering data into a client database and submitting data for monthly reports, grant reports, and grant applications.
  • Assist with procurement and documentation of resources and in-kind donations related to position.
  • Participate in assigned weekly, monthly, and quarterly staff meetings.
  • Participate in ongoing supervision and program evaluation to ensure meeting of program needs.
  • Assist with other duties as assigned by Supervisor(s) or their designee.

Job Skills and Qualifications:

Required

  • Bachelor’s degree in Social Work, or human service or related field.
  • Bilingual Spanish and English.
  • Ability to be flexible in meeting program needs.
  • Ability to effectively work and communicate (oral and written) with individuals from culturally diverse backgrounds.
  • Strong organization and time management skills and ability to multitask in a fast-paced and changing environment.
  • Proficiency in basic technology skills, including Microsoft Office and email.  
  • Valid Texas Driver’s License

Preferred

  • Knowledge and experience working with survivors of family violence, human trafficking, abuse, trauma and other related issues.
  • Knowledge and experience in handling crisis situations using sound professional judgment, ethical practice and common sense.
  • Knowledge and experience with local community resources.

Application Instructions: To apply please email a cover letter and resume to Program Director: Mirjana Omeragic at [email protected]

Survivor Support Services Specialist (Full-Time)

Job Title:    Survivor Support Services Specialist
Program:   Anti-Trafficking Program
Supervisor(s): Assistant Program Director & Director of Refugee and Family Violence Services
Hours: Full-Time, 40 hours/week
(Must be flexible for some evenings and Saturday hours)
Salary Range: $30,000 – $34,000

Job Summary:

Mosaic Family Services is seeking an experienced Support Services Specialist who will provide individual and group-based services and education to help address barriers and develop skills needed to obtain and maintain housing and employment.  This position will also focus on the development of classes, community partnerships, resources, and engaging clients during and after graduation from services. This position will work collaboratively with our Case Managers, transitional housing staff, other program staff, and community partners to ensure a holistic approach and best outcomes for our clients.  The ideal candidate will be compassionate, self-motivated, and a team player.  

Essential Job Duties and Responsibilities:

  • Assess barriers of individuals and families experiencing trafficking to access housing, employment, or job skills training.
  • Collaborate with client and case manager in development and implementation of a strength-based, solution-focused, individualized plan for housing, employment, and or job skills education that promotes stability and self-sufficiency.
  • Provide and/or arrange orientation, workshops, and classes on a variety of topics and skills related to obtaining housing and employment, including their rights.
  • Provide services, advocacy, and support related to housing and employment, including identifying and informing of opportunities, assistance with applications, rent assistance, relocation, budget planning, mediation, preparing for interviews, etc.
  • Build and strengthen continuous partnerships, and serve as a liaison with community organizations and businesses related to housing and employment such as local workforce commissions, staffing agencies, businesses, housing authorities, apartments, and other community organizations.
  • Participate in networking and collaboration opportunities related to the position, including community coalitions and meetings.  
  • Maintain and monitor accuracy of proper documentation and record-keeping, including entering data into a client database and submitting data for monthly reports, grant reports, and grant applications.
  • Maintain and utilize updated professional knowledge and training of Mosaic Family Services’ policies and procedures, housing, employment, community resources, trauma-informed care, and other related topics.
  • Participate in assigned weekly, monthly, and quarterly staff meetings.
  • Assist with procuring and documenting resources and in-kind donations related to position.
  • Participate in professional trainings and conferences related to family violence, human trafficking, refugees, trauma-informed care, and other relevant topics.
  • Provide crisis intervention, transportation, interpretation/translation, and other support services as needed for provision of housing and employment services. Field work requirements are typically limited to housing, employment, and job skills related work activities.
  • Assist with other duties as assigned by Supervisor(s) or their designee.

Job Skills and Qualifications:

Required

  • Bachelor’s degree in Social Work, or human service or related field
  • Ability to effectively work and communicate (oral and written) with individuals from culturally diverse backgrounds
  • Strong organization and time management skills and ability to multitask in a fast-paced and changing environment
  • Ability to be flexible in meeting program needs
  • Proficiency in basic technology skills, including Microsoft Office and email.  
  • Valid Texas Driver’s License

Preferred

  • Bilingual Spanish or another language
  • Knowledge and experience in housing and employment services.
  • Knowledge and experience working with survivors of abuse and trauma, family violence, human trafficking, and other related issues
  • Knowledge and experience in handling crisis situations using sound professional judgment, ethical practice and common sense.

Application Instructions: To apply please email a cover letter and resume to Sulan Chang at [email protected]

Childcare Coordinator (Full-Time)

Job Title: Childcare Coordinator
Program: Mosaic House Shelter
Supervisor: Shelter Director
Hours: Full-Time, 40 hours/week
(Must be flexible within Mon-Fri 7am -7pm and Sat 1pm-5pm)
Start Date: January 2019
Salary Range: $38,000 – $42,000

Job Summary:

Mosaic Family Services is seeking an experienced Childcare Coordinator who will be responsible for the development and management of a new childcare program for clients who are working to achieve stability and self-sufficiency after victimization. This position is part of a new project to establish a licensed childcare center for Mosaic House clients and provide limited childcare to non-residential clients as they attend appointments or classes at our agency. This position will work collaboratively with the Child Advocacy Coordinator, shelter staff, and other agency staff to ensure a holistic approach and best outcomes for our clients. The ideal candidate will be compassionate, self-motivated, and a team player.  

Essential Job Duties and Responsibilities:

  • Develop, implement, and monitor compliance with standard operating procedures and policies for childcare program, including developmentally and age-appropriate activities and curriculum, and communication with parents.
  • Establish and maintain a safe, comfortable, and healthy environment for childcare and learning, including functional and age-appropriate materials and equipment, nutritional and quality food and snacks, and cleanliness and organization of the childcare-related areas.
  • Establish and maintain compliance, documentation, and updated knowledge of all federal and state licensing standards and agency policies and procedures, including staff training, safety requirements, inspections, and certifications.
  • Provide supervision, guidance, and support to childcare specialists and volunteers, including hiring, training, monthly check-in, resolving conflicts and grievances, performance evaluations, and staff engagement.
  • Coordinate adequate staffing at all times to meet staff/child ratios, and provide childcare and assistance with day-to-day activities as needed to fill gaps.
  • Maintain and monitor accuracy of proper documentation and record-keeping, including entering data into a client database and submitting data for monthly reports, grant reports, and grant applications.
  • Participate in networking and collaboration opportunities, including community coalitions and partnerships related to the position.  
  • Facilitate childcare program staff meetings and attend other assigned program and agency meetings.
  • Provide crisis intervention, transportation, interpretation/translation, and other support services as needed for provision of childcare services.
  • Maintain and utilize updated professional knowledge and training of Mosaic Family Services’ policies and procedures, child development, child abuse, trauma-informed care, community resources, and other related topics.
  • Carry out other necessary duties in other departments/areas/programs as needed when childcare need is low such as assisting with front desk and hotline calls, etc.
  • Other job-related tasks and duties assigned by the Shelter Director

Job Skills and Qualifications:

Required

  • Bachelor’s degree in Early Childhood Development, Social Work, or human service or related field
  • Knowledge and experience of coordinating and/or providing childcare to infants and toddlers at a licensed facility
  • Knowledge and experience in a management or supervisory role.
  • Ability to effectively work and communicate (oral and written) with individuals from culturally diverse backgrounds
  • Strong organization and time management skills and ability to multitask in a fast-paced and changing environment
  • Ability to be flexible in meeting program needs, including working evenings, weekends, and holidays as needed
  • Ability to stand or sit on the ground for extended periods of time, set up and clean play areas, and other range of motions needed to interact with children.
  • Proficiency in basic technology skills, including Microsoft Office and email.  
  • Valid Texas Driver’s License

Preferred

  • Bilingual Spanish or another language
  • Knowledge and experience working with a diverse population of children of all ages
  • Knowledge and understanding of the signs of child abuse or neglect and the proper reporting procedures.
  • Knowledge and experience working with survivors of abuse and trauma, family violence, human trafficking, other related issues, and/or in a shelter environment
  • Knowledge and experience in handling crisis situations using sound professional judgment, ethical practice and common sense.
  • DFPS Licensed Child Care Director License
  • CPR/First Aid certification

Application Instructions: To apply please email a cover letter and resume to Mirjana Omeragic at [email protected]

Citizenship Specialist (Part-Time)

Job Title: Citizenship Specialist
Program: RSS CITIZENSHIP SERVICES PROGRAM
Supervisor: Program Director                        

Job Duties:

  • Assist Citizenship program to provide clients’ intake and identify the need for assistance.
  • Find any errors including misspelling or mistyping on clients’ intake forms or applications before submitting them and ensure all case files are in good stand.
  • Create new client case files and manage the filing system based on RSS requirements.
  • Working towards obtaining BIA accreditation and attend all necessary trainings.
  • Follow up with client to obtain any additional documentation.
  • Monitor and document any deadlines, timing requirements and updates.
  • Maintain interpreter pool to assist refugees who are not proficient in English.
  • Respond to client’s requests regarding their case statuses.
  • Maintain appointment calendar including schedules for appointments, client intakes, and meeting.
  • Refer refugee clients to English-as-a Second Language training and Civics Instruction.
  • Assist citizenship program BIA’s representatives with filing and tracking clients’ survey, staff activities and outreach.
  • Maintain and update any forms, agreements, examples, or information disseminated to clients.
  • Provide transportation to certain cases as needed.
  • Process outgoing and incoming mail for Citizenship Program.   
  • Data entry of client information, including database management and new Refugee Data Tracking system required under subcontract with Refugee Regional Services (Catholic Charities Fort Worth)
  • Assist Program Director with client tracking list and numbers as needed.
  • Assist Program Director with responding (RFE) to any case change or updates as needed.
  • Other administrative responsibilities as requested by Program Director or Executive Director.

Qualifications:

  • Bachelor’s degree or equivalent in a human services or administration field
  • Effective communication with and sensitivity to culturally-diverse populations
  • Experiences in refugee and immigrant services (preferred but not required)
  • Computer literacy (Microsoft office) and word/excel processing skills
  • Bilingual in English and any other language (preferred but not required)
  • Must be organized and have the ability to communicate effectively
  • Dependable, good work habits, strong people and communication skills

Application Instructions: To apply please email a cover letter and resume to Haidar Al Zuheiri at [email protected]

Accounting Assistant (Part-time)

Position: Accounting Assistant
Type of Employee: Part-time (20 hours/week)
Supervisor: Finance Manager

Principal Duties:

  • Manage aspects of day-to-day bookkeeping and accounting processes including but not limited to A/P, A/R, payroll, JE, and bank reconciliation
  • Process invoices and deposits in a timely manner
  • Support Finance Manager, Program Directors and Fund Development staff in developing and analyzing agency and grant proposal budgets
  • Complete training on reporting to government contracts, accounting policies, business compliance, and other relevant topics
  • Assist Finance Manager in managing staff’s benefits, and updating personnel policy and procedures as needed.
  • Other tasks assigned by Executive Director and Finance Manager

Minimum Qualifications:

  • Degree in accounting or related field and/or 1 year work related experience.
  • Strong knowledge of Excel, and computerized accounting systems (Financial Edge preferred)
  • Knowledge of basic accounting practices (non-profit accounting preferred), internal control, and auditing procedures
  • Ability to multi-task and work independently in a fast-paced work environment
  • Comfortable in working with a culturally diverse team

Application Instructions: Using PDF format, submit your resume and cover letter to Han Le, Finance Manager at [email protected]

Accounting Consultant

Position: Accounting Consultant
Type of Employment: Independent Contractor
Hours : Less than 10 hours a month

Principal Duties:

  • Review payroll, bank reconciliation and financial data to execute month-end closing
  • Assist Finance staff in preparing documentation for monitoring visit, independent audit
    and tax preparation
  • Work closely with Finance staff to improve financial system as well as fiscal policy if
    necessary
  • Provide assistance to Finance staff in transferring data from Quickbooks to Financial
    Edge

Qualifications:

  • Bachelor’s degree in accounting and 1 year work related experience. Masters’ degree in
    accounting or finance preferred
  • Strong knowledge of Excel, Financial Edge and Quickbooks
  • Knowledge of fund accounting, internal control, and auditing procedures

Please submit resume, cover letter and desired hourly rate to Han Le, Finance Manager, at [email protected] 

Counselor (Part-Time, 15 hours)


Program:  
Mental Health Counseling Program

Essential Functions:

  • Conduct outreach and education to appropriate communities.
  • Provide individual and group counseling/therapy for adults.
  • Provide art and play therapy for children.
  • Conduct assessments and diagnose symptoms.
  • Treat victims in their symptoms of diagnose
  • Conduct weekly support groups for adult residents.
  • Conduct weekly support groups for child residents.
  • Develop safety plans for victim
  • Conduct needs assessment and intake for victim
  • Conduct crisis counseling and supportive counseling.
  • Assist in the development of resources for immigrant victims of crime.
  • Provide referrals to appropriate services for victims as needed.
  • Provide interpretation and translation as needed.
  • Maintain updated knowledge on domestic violence, human trafficking, and immigration issues.
  • Maintain proper documentation and record keeping.
  • Provide weekly and monthly reports in timely manner.
  • Participate in weekly staff meetings.
  • Other duties as assigned by the Program Director.

Qualifications:

  • Master’s degree or equivalent in a human service field.  Licensed required LMSW, LCSW, LPC, LPC-I.
  • Experiences in refugee and immigrant services.
  • Experiences in working with victims of family violence.
  • Effective communication with culturally diverse populations.
  • Sensitivity to the needs of victims of family violence.
  • Bilingual in English and Spanish.
  • Strong oral and paperwork skills.

Please submit resume and cover letter to Claudia Ospina, Program Director at [email protected]

Counseling Intern

Program Description:

We provide individual, family, and group counseling to survivors of human rights abuses. We also provide play therapy services and expressive arts therapy. The counseling staff is comprised of LPC, LPC-Intern, LMSW, LCSW, and practicum level counselors. There are LPC-Supervisors on staff. Mosaic is a United Way affiliate. We are committed to providing training for LPC-Interns and Masters Level students.

Counselors work with a wide variety of clients involved in:

  • Individual Counseling
  • Family Counseling
  • Play Therapy
  • Expressive Arts
  • Activity and Support Groups

Application Procedure & Requirements:

  • Group Supervision is on the 4th Thursday of the month at noon(attendance required)
  • Minimum two semester commitment
  • Availability to work weekdays, evenings and some weekends if required
  • Minimum fifteen direct client contact hours per week
  • Individual Supervision is one hour per week and will be coordinated with staff supervisor
  • Provide counseling at office as well as at shelter
  • Advanced practicum students preferred

Application Instructions:

  • Please specify the semester you would like to begin
  • Apply the semester prior

Send a copy of your cover letter, resume, and references to:
Claudia R. D’Avila – Program Director
[email protected]
972-755-4421 ext. 105

Development Department Intern

Job Title: Development Department Summer Intern – unpaid

Duties:

  • Assist with marketing efforts for Mosaic including website, blog posts, Facebook, Twitter, Instagram and LinkedIn
  • Help maintain donor tracking system
  • Assist Development Director/Development Manager with newsletters, mail campaigns, and other communication materials, including special event and other special campaign communication
  • Assist Development Director in keeping track of silent auction items for Mosaic’s fall gala
  • Assist Development Director in maintaining processes for gift acceptance, donor acknowledgement, and donor tracking

Qualifications:

  • Strong written and verbal communication skills
  • Strong interpersonal skills
  • Flexibility in schedule
  • Organized, creative and detail-oriented
  • Strong computer skills
  • Proficiency in Microsoft Office (Word, Excel, etc.) required
  • Experience using social media platforms (Facebook, Twitter, LinkedIn, etc.)
  • Ability to multi-task in a fast-paced, multicultural work environment

Send a copy of your cover letter and resume to Genevieve Petersen at [email protected]

*Please note: Our internships are unpaid.