Escape Site | 24-Hour Crisis Hotline 214-823-4434

Jobs & Internships

We are a passionate, diverse group of individuals who come from all over the world. When you walk through our office, you’ll hear conversations in more than 30 languages. While our office environment is casual and light, we work hard to achieve our goals. If you’re an ambitious individual who is passionate about our cause, apply today!

House Attendant, Mosaic House

This is a part-time weekend position (Saturday and Sunday 2pm-10pm)


  • Bachelor’s degree or equivalent in a human service field preferred.
  • Experience and compassion in working with victims of family violence, human trafficking, trauma, and refugee and immigrant population preferred.
  • Bilingual in English and one of the refugee/immigrant languages preferred.
  • Effective communication with culturally diverse populations.
  • Strong time management skills and the ability to multitask in a fast-paced environment.
  • Strong organization, writing, and technology skills.
  • Ability to work independently with minimal supervision.

Essential Functions

  • Perform day-to-day activities of a House Attendant, which includes, but is not limited to the following:  
  • Answer the 24-hr hotline, and screen calls for program admission.
  • Complete orientation and intake, and review Cooperative Living Agreement and safety plans with new residents.
  • Provide appropriate referrals and information for hotline callers (victims and non-victims)
  • Conduct crisis counseling and intervention, and emotional support for Mosaic House residents and hotline.
  • Maintain proper client, program, and facility documentation, including communication log, hotline forms, medication logs, bus logs, volunteer sign in, confidentiality forms, group activity sing in, daily count, etc.
  • Provide interpretation and translation services as needed.
  • Maintain applicable knowledge of Mosaic Family Services’ policies and procedures.
  • Participate in professional trainings and conferences related to family violence, human trafficking, refugees, trauma-informed care, and other relevant topics as approved or requested by Supervisor.
  • Participate in weekly and/or monthly Mosaic House staff meetings at the shelter.
  • Assist with other duties as assigned by Supervisor or their designee.

Please submit resume, references and cover letter to Nancy Rocha at [email protected]

On-Call House Attendant, Mosaic House

This is a part-time, on-call position. On-call staff must be available to come as needed; availability will be discussed during the hiring process.


  • Bachelor’s degree or equivalent in human services or related field preferred
  • Effective communication skills with individuals from culturally diverse backgrounds
  • Prior experience in working with victims of family violence/human trafficking preferred
  • Knowledge of victim issues in family violence and human trafficking preferred
  • Ability to work independent with minimal supervision
  • Bilingual in English and Spanish preferred

Job Duties

  • Answer the 24-hour hotline and screen calls for program admissions
  • Provide appropriate referrals and information for hotline callers
  • Maintain proper client, program and facility documentation, including communication logs, hotline forms, resident medication logs,  etc.
  • Maintain knowledge of Mosaic Family Services’ guidelines and procedures
  • Maintain knowledge of family violence, human trafficking and working with multicultural clients
  • Develop safety plans for women and children residents
  • Complete intakes and Resident Handbooks for new residents
  • Conduct crisis counseling and supporting counseling (for residents and through hotline)
  • Assist in development of resources for victims to shelters and other service agencies as needed
  • Provide interpretation and translation services as needed
  • Attend monthly staff meetings
  • Other duties as assigned by Shelter Director or their designee.

Please submit resume, references and cover letter to Nancy Rocha at [email protected]

Receptionist/Administrative Assistant

This is a full-time position, 40 hours per week, during business hours (9am – 5pm)

Job Description:
This position’s priority is screening and accepting clients with appointments both over the phone and in person. Other major functions will be overseen and delegated by the office manager to ensure our office is able to run efficiently and effectively.

Required Qualifications

  • Bilingual in English and Spanish
  • Effective communication skills with culturally diverse populations

Preferred Qualifications

  • Bachelor’s degree or at least 2 years in a similar role
  • Sensitivity to the needs of survivors of human rights abuses
  • Ability to prioritize and solve administrative issues

Job Duties

  • Demonstrate sensitive, bilingual communication with survivors of human rights abuses
  • Manage multiple phone lines and the office’s voicemail system
  • Screen and answer guests and clients at the Main Office’s front door
  • Act as an interpreter/translator when needed
  • Process incoming, keep record of, and distribute all mail and packages
  • Handle outgoing mail for staff and finance department
  • Maintain professional presentation and keep stock of shared areas
  • Make copies, distribute incoming faxes, and process outgoing faxes as requested
  • Provide clerical support to Executive Director and program directors
  • Other tasks assigned by direct supervisor and Executive Director

Please submit resume, references and cover letter to Angie Carreon at [email protected]

Intern Title: Legal Intern, Program: Multicultural Legal Services

Job Description: Law Clerk/Legal Intern


      • Enrolled in an accredited law school.
      • Familiarity with family law, immigration law, or litigation preferred
      • Experience with or training related to serving domestic violence survivors
      • Commitment to issues involving immigrants and refugees
      • Sensitivity to serving multicultural communities
      • Proficiency in written and oral communication

Job duties

      • Draft pleadings, briefs and other legal documents
      • Interview and communicate with clients regarding their cases with the agency
      • Other administrative responsibilities
      • Work efficiently and independently to maintain case files
      • Work cooperatively with staff from other Mosaic departments

Please submit resume and cover letter to Meijken Westenskow at [email protected]

Intern Title: Counseling Intern, Program: Counseling

Program Description:
We provide individual, family, and group counseling to survivors of human rights abuses. We also provide play therapy services. The counseling staff is comprised of LPC, LPC-Intern, LCSW, and practicum level counselors. There are LPC-Supervisors on staff. Mosaic is a United Way affiliate.Training at Mosaic Family Services
We are committed to providing training for LPC-Interns and Masters Level students. Counselors work with a wide variety of clients involved in:

      • Individual Counseling
      • Family Counseling
      • Play Therapy
      • Activity and Support Groups at Mosaic Transitional House

Application Procedure & Requirements:

      • Minimum two semester commitment
      • Availability to work till 6 pm on weekdays, 7 pm every other Wednesday for group supervision, and some Saturdays if required
      • Minimum ten direct client contact hours per week
      • Individual Supervision is one hour per week and will be coordinated with staff supervisor
      • Provide counseling at office as well as at shelter
      • Advanced practicum students preferred

Application Instructions:

      • Please specify the semester you would like to begin
      • On-going application process; no specific deadline

Send a copy of your cover letter, resume, and references to:
Claudia Ospina / Program Director
[email protected]
214-821-5393 ext. 249

*Please note: Our internships are unpaid.